This facility is available to holders of Overseas Mediclaim Policies issued by the Insurers on and after 13th April, 2015 only.
This facility has been introduced to facilitate Online Reporting of Overseas Mediclaim Policies, strictly as per the Policy wordings. Claimants may however submit Claims as usual to the Overseas Service Provider (OSP). Status of such Claims reported either online or in usual manner, will also be available under this facility.
Online submission of Claim information should not be construed as an admission of any nature whatsoever of related Claim either by the OSP or the Insurer concerned.
Settlement of Claims by the OSP will be wholly dependent upon receipt of Claim Form and other requisite documents attached therewith, subsequent to online submission of Claim information. Claim settlement will also depend upon scrutiny of said documents by the OSP and Claimants submitting further documents and or information, if any, required by the OSP.
OVERSEAS MEDICLAIM POLICY : Overseas Mediclaim Policies and or any other Travel and Health Insurance Policies issued by the Insurer for the benefit of Travellers going abroad.
INSURANCE COMPANY/INSURER : Insurance Company is the company having a license and or is registered under the Insurance Act of the appropriate country and is inter alia engaged in the business of providing General Insurance Cover.
OVERSEAS SERVICE PROVIDER : Overseas Service Provider (OSP) means World Travel Assist engaged in providing assistance and services related to claims under Overseas Mediclaim Policies, through their representative offices throughout the world.
INDIAN CO-ORDINATOR : Indian Co-ordinator for Overseas Mediclaim Policies issued in India mean Heritage Health Insurance TPA Pvt. Ltd. - providing assistance and or services to holders thereof in India together with OSP.
HELP DESK and CO-ORDINATOR : Help Desk and Co-ordinator for Overseas Mediclaim Policies Ltd. providing assistance and or services to the holders thereof together with OSP.
CLAIMANT : Claimant is the insured person holding an Overseas Mediclaim Policy and who is entitled to benefits under a valid Overseas Mediclaim Policy of the Insurer.
Information for ClaimantsPlease provide the following information below to complete Step – 1 of your OCR (The Fields marked by an "*" are compulsory fields). If you have already lodged the OCR and would like to enter the courier/post details, kindly click on this link.